InnoSolve Solutions Pvt. Ltd.

Seamless AI Integration for Scalable Solutions

Refund Policy

Last updated: 15 June 2025

Scope

This Refund Policy governs payments made for consultancy, AI-integration, and software-development services ("Services") provided by InnoSolve Solutions Pvt. Ltd. ("InnoSolve," "we").

Non-Refundable Deposits

Important Notice

Project deposits or advance payments become non-refundable once work has commenced.

Work commencement is defined as after project kickoff or the first billable hour, whichever occurs first.

Pre-Kickoff Cancellations

Full Refund Available

If a project is cancelled before kickoff, 100% of any deposit will be refunded to the original payment method.

Processing time: Within 5 business days

Special-Case Refunds

If a deliverable is demonstrably unusable due to our sole fault—and cannot be remedied through the re-work process—you may submit a refund request.

Time Limit

Within 3 calendar days of receiving the deliverable

Approval

Subject to InnoSolve's discretion

Refund Processing Time

Approved refunds are credited to the original payment method within 5 business days of approval.

Note: Bank or card-issuer processing delays are outside our control and may extend the actual receipt time.

Contact Information

For refund queries or to submit a refund request, please contact us using the information below:

[email protected]

Phone

+91 89181 13800