InnoSolve Solutions Pvt. Ltd.
Seamless AI Integration for Scalable Solutions
Terms & Conditions
Last updated: 15 June 2025
1. Introduction
Welcome to InnoSolve Solutions Pvt. Ltd. ("InnoSolve," "we," "our"). By engaging any consultancy, AI integration, or software-development services ("Services") you ("Client") agree to these Terms & Conditions ("Terms").
2. Scope of Work (SOW)
Each project is governed by a signed Statement of Work detailing objectives, deliverables, timelines, and fees.
Important: If the SOW conflicts with these Terms, the SOW prevails.
3. Delivery of Services
Digital Deliverables
Reports, analyses, code artefacts, or other agreed files are delivered electronically.
Timeline
Unless otherwise stated, final deliverables arrive within five (5) business days of milestone approval.
Interim Builds
Shared at scheduled sprint reviews for multi-phase projects.
4. Acceptance & Re-work
- Client has three (3) business days after milestone delivery to report project defects.
- Verified defects are corrected and redelivered within three (3) business days at no extra cost.
- Enhancements or new requirements are quoted separately.
5. Refunds
If a deliverable is unusable due solely to our fault and cannot be fixed via re-work, a refund may be requested within 3 calendar days of receipt.
Approved refunds are processed to the original payment method within five (5) business days.
6. Pricing & Payment
Payment structure is agreed case-by-case in the SOW.
Invoices follow the agreed milestone schedule and are payable on the stated due date.
Late Payment: May incur a 2% monthly fee or the maximum legal rate.
7. Intellectual Property
Client IP
Bespoke reports, analyses, or code become the Client's IP upon full payment.
InnoSolve IP
Pre-existing libraries/tools remain InnoSolve's property and are licensed for project use.
8. Confidentiality
Both parties must keep non-public business, technical, and personal information confidential.
9. Warranties and Disclaimers
We warrant Services conform to the SOW at delivery. Otherwise, Services are provided "as is" without further warranties.
10. Limitation of Liability
Our liability shall not exceed the fees paid for the milestone giving rise to the claim.
11. Indemnity
Client indemnifies InnoSolve against third-party claims arising from Client-provided data or misuse of deliverables.
12. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, internet outages).
13. Governing Law & Jurisdiction
Governing Law
These Terms are governed by Indian law.
Jurisdiction
Courts in Cooch Behar, West Bengal have exclusive jurisdiction.
14. Changes to Terms
Project changes will be posted here at least 14 days before taking effect.
15. Contact Information
Phone
+91 89181 13800
© 2025 InnoSolve Solutions Pvt. Ltd.
Empowering Innovation in AI, Web & App Solutions
+91 89181 13800